As with most instances when ordering home furnishings, there was a pretty major hiccup: the rug was the wrong size. It took weeks to get here and when it arrived on our doorstep, I happily drug it into the house.
On Valentine's Day, my husband surprised me by swapping our old rug out with the new one all by himself (actually, with the help of a car jack) so that I wouldn't have to participate in the manual labor. To my horror, the stupid rug was not a 9x12' like it was supposed to be!
I got on the phone with a manager at the Jonathan Adler store in LA and apparently the item was marked incorrectly as a 9x12' in their inventory system. He was very apologetic and gave me enough of a discount to make it a little better. I'm still annoyed because I honestly wouldn't have bought the darned thing at this size, but I do like the overall effect in the room.
All of the screw-ups that inevitably occur when ordering home goods from a manufacturer make you appreciate the ease and simplicity of buying antiques. Like this chandelier, for example...I bought it at Round Top last October. I was able to peruse hundreds of chandeliers and then select my favorite. I bargained with the dealer, paid cash, and then drove off with it! No waiting, no surprises, no calls with a customer service agent in India.